Question 1

What is DiscordGalaxy?

Accepted Answer

DiscordGalaxy is a comprehensive platform for discovering and listing Discord servers. We help server owners grow their communities and help users find the perfect Discord servers to join across various categories like gaming, anime, music, and more.

Question 2

Is DiscordGalaxy free to use?

Accepted Answer

Yes! DiscordGalaxy is completely free to browse and list your server. We also offer premium features for enhanced visibility and additional promotional tools to help your server grow faster.

Question 3

How do I create an account?

Accepted Answer

Simply click the "Login with Discord" button in the top right corner. You'll be redirected to Discord to authorize our app, and then you'll be automatically logged in. No separate registration is needed!

Question 4

How do I list my Discord server?

Accepted Answer

After logging in with Discord, click "Add Server" in the navigation menu. Fill out the form with your server details including name, description (minimum 50 words), category, tags (up to 5), and invite link. Your submission will be reviewed by our team before going live.

Question 5

What are the requirements for listing a server?

Accepted Answer

Your server must have: 1) A valid Discord invite link, 2) A description of at least 50 words, 3) Appropriate category and tags (maximum 5 tags), 4) Compliance with Discord's Terms of Service and Community Guidelines, 5) No prohibited content (illegal activities, hate speech, malware, etc.)

Question 6

How long does it take for my server to be approved?

Accepted Answer

Most server submissions are reviewed within 24-48 hours. You'll receive a notification once your server is approved and live on the platform. If there are any issues, our team will contact you via email.

Question 7

Can I edit my server listing after it's approved?

Accepted Answer

Yes! You can edit your server information at any time from your dashboard. Simply go to "My Servers" and click the edit button. Changes will be reflected immediately, though major changes may require re-approval.

Question 8

Why was my server rejected?

Accepted Answer

Servers may be rejected for: violating Discord's Terms of Service, containing prohibited content, having an invalid invite link, insufficient description (less than 50 words), misleading information, or duplicate listings. Check your email for specific reasons and resubmit after making corrections.

Question 9

What are the benefits of Premium?

Accepted Answer

Premium members get: featured placement on the homepage, priority in search results, custom server badges, detailed analytics, unlimited server listings, removal of ads, and priority support. Premium helps your servers get maximum visibility!

Question 10

What is Server Boost?

Accepted Answer

Server Boost is a promotional feature that places your server at the top of its category and search results for a specified duration (7, 14, or 30 days). It's perfect for launching new servers or running special events to attract more members.

Question 11

How do I cancel my Premium subscription?

Accepted Answer

You can cancel your Premium subscription at any time from your account settings. Go to "Premium" → "Manage Subscription" → "Cancel Subscription". You'll retain Premium benefits until the end of your current billing period.

Question 12

Do you offer refunds?

Accepted Answer

Premium subscriptions are refundable within 7 days of purchase. Server Boosts are non-refundable once activated. To request a refund, contact our support team through the contact form with your order details.

Question 13

How does the ranking system work?

Accepted Answer

Server rankings are based on multiple factors including member count, activity level, growth rate, user votes, and engagement metrics. Premium and boosted servers receive additional visibility but rankings remain fair and merit-based.

Question 14

Can I filter servers by category?

Accepted Answer

Yes! Use the category filters on the Browse page to find servers in specific categories like Gaming, Anime, Music, Education, and more. You can also use tags and search keywords to narrow down results.

Question 15

How do I report inappropriate servers?

Accepted Answer

If you find a server that violates our terms or contains inappropriate content, click the "Report" button on the server's page. Provide details about the violation, and our moderation team will investigate within 24 hours.

Question 16

Why isn't my server showing up in search?

Accepted Answer

Make sure your server is approved and published. New servers may take a few hours to appear in search results. Check that your server has appropriate tags and categories. If the issue persists, contact support.

Question 17

The invite link isn't working. What should I do?

Accepted Answer

Ensure your Discord invite link is set to never expire and has unlimited uses. Go to your Discord server settings → Invites → Create a new permanent invite link. Then update your listing with the new link.

Question 18

How do I update my server's member count?

Accepted Answer

Member counts are automatically updated every 24 hours by fetching data from Discord. If your count seems incorrect, try refreshing your server listing or wait for the next automatic update.

Question 19

What information do you collect?

Accepted Answer

We collect your Discord user ID, username, email, and avatar when you log in. For server listings, we collect server information you provide. We never access your private messages or server content. See our Privacy Policy for full details.

Question 20

How do I delete my account?

Accepted Answer

To delete your account, go to Account Settings → Delete Account. This will remove all your data including server listings. This action is permanent and cannot be undone. You can also contact support for assistance.

Question 21

Is my payment information secure?

Accepted Answer

Yes! All payments are processed securely through Stripe, a PCI-compliant payment processor. We never store your credit card information on our servers. Your payment data is encrypted and handled according to industry standards.

Question 22

How do I contact support?

Accepted Answer

You can reach our support team through the Contact page. Fill out the form with your question or issue, and we'll respond within 24-48 hours. Premium members receive priority support with faster response times.

Question 23

Do you have a Discord server for support?

Accepted Answer

Yes! Join our official DiscordGalaxy support server for real-time help, announcements, and community discussions. You can find the invite link in the footer of our website.

Frequently Asked Questions